| EPSRC Reference: |
EP/C010752/1 |
| Title: |
MODELLING FOR PERFORMANCE MEASUREMENT AND IMPROVEMENT TO MEET STOCHASTIC DEMAND FOR PUBLIC SERVICES: A STUDY OF ACUTE HOSPITALS |
| Principal Investigator: |
Pidd, Professor M |
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| Department: |
Management Science |
| Organisation: |
Lancaster University |
| Scheme: |
Standard Research (Pre-FEC) |
| Starts: |
13 July 2005 |
Ends: |
12 November 2008 |
Value (£): |
176,536
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| EPSRC Research Topic Classifications: |
| Manufact. Enterprise Ops& Mgmt |
Mathematical Aspects of OR |
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Summary on Grant Application Form |
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In a world of finite resources it is important to ensure that organisations achieve their goals whilst using resources efficiently and effectively. This is true in the private, for-profit sector, but also in the public sector. In the public sector, taxpayers and politicians alike wish to see high quality public services, whilst spending as little as possible. Though it is not always straightforward, it is possible to measure the outputs from public services and to take some view of their effects (the outcomes).Expenditure in the health sector has increased massively in the last decade and more increases are planned. New health technologies offer the promise of better health services, but only if health services are organised efficiently and operate effectively. To ensure this, the UK NHS has a performance assessment framework, which whilst changing over time, is used to measure the quality of health provision in the UK.Much health care is delivered in acute hospitals, whose performance has been star-rated in recent years. As measured in this way, performance has been improving, but there is some suspicion that more could be done if the performance measurement system were better defined. One way to do this is to develop a computer-based model that represents the operation of an acute hospital in sufficient detail for experimentation with different performance assessment regimes.We propose to develop such a model, one that can be configured to suit a range of hospitals. We will show how its use can help to improve performance measurement in the delivery of public services. The approach, though conducted in the public sector, should be transferable to the private sector.
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Key Findings |
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This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk
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Potential use in non-academic contexts |
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This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk
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Impacts |
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| Description |
This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk |
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Sectors submitted by the Researcher |
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This information can now be found on Gateway to Research (GtR) http://gtr.rcuk.ac.uk
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| Project URL: |
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| Further Information: |
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| Organisation Website: |
http://www.lancs.ac.uk |